Terms of Use
Terms of Use
Last Updated: September 23, 2026
Welcome to VLIPEM.
These Terms of Use ("Terms") govern your access to and use of the VLIPEM website, online store, products, services, features, content, and related customer services.
VLIPEM is operated by Suzhou Xinliuyue Trading Co., Ltd. ("VLIPEM," "we," "us," or "our").
By visiting our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. ABOUT VLIPEM
Brand Name:
VLIPEM
Legal Company Name:
Suzhou Xinliuyue Trading Co., Ltd.
Official operating company of VLIPEM
Suzhou Xinliuyue Trading Co., Ltd. is the official operating company of VLIPEM and is responsible for the operation of the website, order management, customer support, and related services.
2. ELIGIBILITY
By using this website or placing an order, you represent that:
You are legally capable of entering into a binding agreement
You are of the age of majority in your jurisdiction, or you are using the website with appropriate permission from a parent or legal guardian
The information you provide is accurate and complete
You will use our website and services only for lawful purposes
You may not use our website or services in violation of applicable laws or regulations.
3. ONLINE STORE TERMS
Our website allows customers to browse and purchase products offered by VLIPEM.
You agree not to use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
You may not:
Attempt to interfere with the operation of the website
Introduce viruses, malicious code, or harmful software
Attempt to gain unauthorized access to systems or accounts
Use automated tools to improperly scrape or extract website information
Misrepresent your identity
Submit false payment information
Place fraudulent orders
Abuse promotions, discounts, returns, or refunds
Infringe the intellectual property rights of VLIPEM or others
We reserve the right to restrict or terminate access to our services where reasonably necessary to protect our customers, website, systems, or business.
4. PRODUCT INFORMATION
We make reasonable efforts to provide accurate product descriptions, photographs, specifications, dimensions, features, packaging information, and other product details.
However, minor differences may occur due to:
Screen or monitor settings
Photography and lighting
Manufacturing tolerances
Production batches
Manual measurements
Packaging updates
Product improvements
Product colors displayed on a screen may not exactly match the physical product.
Minor variations that do not materially affect the normal function of a product are not necessarily considered defects.
5. PRODUCT AVAILABILITY
Products are subject to availability.
We may:
Add or remove products
Change available variants
Limit quantities
Discontinue products
Update product specifications
Restrict sales to certain countries or regions
We do not guarantee that every product displayed on our website will remain continuously available.
If a product becomes unavailable after an order is placed, we may contact you regarding a replacement, cancellation, or refund as appropriate.
6. PRICING
Product prices are displayed on the website and may vary by:
Country or region
Currency
Promotion
Product variant
Bundle quantity
Market conditions
We reserve the right to change product prices at any time.
Price changes will not normally affect orders that have already been successfully completed and accepted, except where a clear pricing or technical error has occurred.
7. PRICING ERRORS
Although we make reasonable efforts to maintain accurate pricing, errors may occasionally occur.
If a product is listed at an obviously incorrect price due to:
Typographical error
Technical malfunction
System error
Currency conversion error
Promotional configuration error
we reserve the right, where permitted by law, to correct the error and contact you before fulfilling the affected order.
If payment has already been collected and the order cannot reasonably be fulfilled at the erroneous price, an appropriate refund may be issued.
8. ORDERS
Placing an order constitutes an offer to purchase products from us.
Receiving an automated order confirmation does not necessarily mean that an order has been finally accepted or shipped.
We may review orders for:
Payment authorization
Fraud prevention
Inventory availability
Shipping restrictions
Address accuracy
Order irregularities
We reserve the right to refuse or cancel an order where reasonably necessary and permitted by law.
9. ORDER LIMITATIONS
We may limit or cancel quantities purchased per:
Person
Household
Account
Payment method
Shipping address
Billing address
Order
These restrictions may apply where we reasonably believe an order is intended for unauthorized resale, fraudulent activity, promotional abuse, or other improper purposes.
10. ORDER INFORMATION
You are responsible for providing accurate and complete information when placing an order.
This includes:
Full name
Email address
Telephone number
Shipping address
Billing information
Postal or ZIP code
Country or region
Product variant
Quantity
VLIPEM is not responsible for delays or failed deliveries caused by inaccurate information provided by the customer, except where otherwise required by law.
11. PAYMENTS
Available payment methods are displayed during checkout.
By submitting payment information, you represent that:
You are authorized to use the selected payment method
The payment information provided is accurate
You authorize the applicable payment amount to be charged
Payments may be processed by third-party payment service providers.
Your use of those services may also be subject to the terms and privacy practices of the applicable payment provider.
12. FRAUD PREVENTION
Orders may be subject to automated or manual fraud screening.
We may request additional verification if an order appears unusual or presents an elevated risk.
Where reasonably necessary, we may delay, refuse, or cancel an order to prevent:
Fraud
Unauthorized transactions
Payment abuse
Chargeback abuse
Identity misuse
Other unlawful activity
13. PROMOTIONS AND DISCOUNTS
VLIPEM may offer:
Discount codes
Bundle discounts
Quantity discounts
Free gifts
Limited-time promotions
Free shipping promotions
Other promotional offers
Unless otherwise stated, promotions:
May be available for a limited period
May not be combined with other offers
May be limited to certain products
May be limited by region
May be subject to minimum purchase requirements
May be withdrawn or changed before purchase
Promotional terms displayed with a specific offer form part of these Terms.
14. FREE GIFTS
Certain promotions may include free gifts when specified purchase conditions are satisfied.
Free gifts:
May be subject to availability
May not be redeemable for cash
May not be substituted unless stated
May need to be returned if the qualifying purchase is returned
Where a promotional gift is not returned with a qualifying returned order, its applicable value may be deducted from the refund where permitted by law.
15. SHIPPING
Shipping and delivery are governed by our Shipping Policy.
Our typical processing time is approximately:
1–3 business days
Typical estimated delivery times include:
Local or domestic delivery, where available:
Approximately 3–7 business days
International / cross-border delivery:
Approximately 7–21 business days
These delivery periods are estimates and are not guaranteed.
Actual delivery times may vary because of logistics, customs, weather, carrier conditions, holidays, and other circumstances.
16. TRACKING
Tracking information may be provided after an order has shipped.
Carrier tracking systems may require approximately 24–72 hours after shipment before showing the first meaningful update.
Temporary gaps in tracking updates do not necessarily indicate that a package has been lost.
17. INTERNATIONAL ORDERS
International orders may be subject to:
Customs inspections
Import procedures
Local duties
Taxes
Fees
Carrier restrictions
Where duties, taxes, or other charges are not collected during checkout, the customer may be responsible for charges imposed by local authorities or carriers, unless otherwise required by law.
18. ORDER CANCELLATIONS
Cancellation requests should generally be submitted within 48 hours after the order is placed.
Cancellation requests should be sent to:
Submitting a cancellation request does not guarantee that an order can be cancelled.
If an order has already entered fulfillment or been shipped, cancellation may no longer be possible.
The order may instead need to be handled under our Return & Refund Policy.
19. RETURNS AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy.
Eligible return requests generally must be submitted within:
30 days after delivery
Customers must contact us before returning a product.
Do not send an unauthorized return directly to our business or return address.
Return eligibility, shipping costs, refund amounts, and refund processing depend on the circumstances of the order and applicable law.
20. REFUNDS
Approved refunds are generally issued to the original payment method.
After a refund is issued, the customer's:
Bank
Card issuer
Payment processor
Financial institution
may require additional time before the funds appear in the customer's account.
A refund approval or refund issuance does not necessarily mean that the funds will immediately appear in the customer's account.
21. ACCOUNT INFORMATION
If account functionality is available, you are responsible for maintaining the confidentiality of your account credentials.
You are responsible for activity occurring through your account unless the activity resulted from circumstances that you could not reasonably control.
Please contact us promptly if you believe your account has been accessed without authorization.
22. CUSTOMER COMMUNICATIONS
You agree that we may contact you regarding:
Orders
Payments
Shipping
Tracking
Returns
Refunds
Customer service
Fraud prevention
Account security
Important service updates
Transactional communications may continue even if you have opted out of promotional marketing.
23. MARKETING COMMUNICATIONS
Where permitted by law and where appropriate consent has been obtained, we may send:
Promotional emails
Product announcements
Special offers
Discounts
Marketing communications
You may unsubscribe from marketing emails through the unsubscribe link provided in those communications or by contacting us.
Unsubscribing from promotional communications does not affect necessary transactional messages.
24. INTELLECTUAL PROPERTY
Unless otherwise stated, content available through the VLIPEM website is owned by or licensed to VLIPEM or Suzhou Xinliuyue Trading Co., Ltd.
This may include:
Brand names
Logos
Website designs
Product descriptions
Text
Graphics
Images
Videos
Icons
Software
Page layouts
Marketing materials
Such content may be protected by copyright, trademark, and other intellectual property laws.
25. LIMITED WEBSITE USE
You may access our website for personal and lawful shopping purposes.
Unless authorized by us or permitted by law, you may not:
Reproduce substantial website content
Republish our content
Sell or commercially exploit our content
Modify protected content
Use VLIPEM trademarks without permission
Copy website designs for commercial purposes
Remove ownership or copyright notices
26. USER SUBMISSIONS
If you submit:
Reviews
Comments
Photographs
Videos
Feedback
Suggestions
Other content
you represent that you have the right to provide that content.
You must not submit material that:
Is unlawful
Is fraudulent
Infringes another person's rights
Contains malware
Is intentionally misleading
Contains unauthorized personal information
Is defamatory or abusive
27. REVIEWS AND USER-GENERATED CONTENT
Where you voluntarily submit a product review or other content for public display, you understand that the content may become visible to other users.
Where permitted by applicable law, you grant us a non-exclusive right to use, reproduce, display, format, and distribute content that you intentionally submit for publication in connection with our store and products.
This does not transfer ownership of your original content to us.
28. FEEDBACK AND SUGGESTIONS
If you voluntarily provide general suggestions or feedback regarding VLIPEM products or services, we may use that feedback to improve our business and services.
This does not require us to implement any suggestion or provide compensation unless separately agreed in writing.
29. THIRD-PARTY SERVICES
Our website may rely on third-party services such as:
Shopify
Payment processors
Shipping carriers
Analytics services
Advertising platforms
Customer support services
Fraud prevention providers
Technology providers
We are not responsible for the independent acts, policies, or systems of third-party providers beyond the extent required by applicable law.
30. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
These links are provided for convenience.
We do not necessarily control or endorse third-party websites.
Your use of third-party websites is subject to their own:
Terms
Privacy policies
Security practices
You should review those policies before providing personal or payment information.
31. WEBSITE AVAILABILITY
We aim to maintain reliable website access but do not guarantee that the website will always be:
Available
Uninterrupted
Error-free
Free from temporary technical problems
Website access may occasionally be interrupted because of:
Maintenance
Updates
Technical failures
Network issues
Security incidents
Third-party service disruptions
32. CHANGES TO THE WEBSITE
We may update, modify, suspend, or discontinue parts of our website or services when reasonably necessary.
This may include changes to:
Website features
Product categories
Payment options
Shipping services
Store functionality
Account features
Such changes do not affect mandatory rights that customers may have under applicable law.
33. PRODUCT USE
Customers are responsible for:
Reading product instructions
Following warnings
Using products as intended
Following reasonable safety precautions
Ensuring the product is appropriate for their intended use
Products should not be used in a manner inconsistent with their instructions, labeling, or intended purpose.
34. INFORMATIONAL CONTENT
General content provided on our website is intended to help customers understand our products and services.
Unless expressly stated otherwise, website content should not be treated as professional:
Medical advice
Legal advice
Financial advice
Technical certification
Professional diagnosis
Where specialized advice is appropriate, customers should consult a qualified professional.
35. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the website and services are provided on an "as available" basis.
We do not guarantee that:
The website will always operate without interruption
Every product will always remain available
Every delivery estimate will be achieved
Every website error will be immediately corrected
Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.
36. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, VLIPEM and Suzhou Xinliuyue Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances beyond our reasonable control.
This may include certain losses resulting from:
Carrier delays
Internet outages
Third-party service interruptions
Force majeure events
Unauthorized misuse by the customer
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
37. CONSUMER RIGHTS
Nothing in these Terms is intended to exclude, waive, restrict, or replace mandatory consumer rights available under applicable law.
If the laws of your country, state, province, or region provide rights that cannot legally be waived, those rights continue to apply.
38. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from your:
Unlawful use of our website
Fraudulent activity
Violation of these Terms
Infringement of third-party rights
This provision does not apply where responsibility cannot legally be imposed on the customer.
39. FORCE MAJEURE
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include:
Natural disasters
Severe weather
War
Civil unrest
Public health emergencies
Transportation disruptions
Government restrictions
Customs interruptions
Labor disputes
Telecommunications outages
Carrier disruptions
Supply chain interruptions
Where appropriate, we will make reasonable efforts to minimize the effect of such events.
40. SUSPENSION OR TERMINATION
We may suspend or terminate access to our website or services where reasonably necessary because of:
Fraud
Illegal activity
Security threats
Abuse of our systems
Repeated violation of these Terms
Unauthorized access attempts
Termination does not affect rights or obligations that arose before termination.
41. PRIVACY
Our collection and use of personal information are described in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in the applicable Privacy Policy.
42. COOKIES
Our website may use cookies and similar technologies to:
Operate website functions
Maintain shopping carts
Remember preferences
Analyze website usage
Prevent fraud
Measure advertising
Improve services
Please review our Privacy Policy and applicable cookie controls for additional information.
43. CHARGEBACKS AND PAYMENT DISPUTES
If you experience an issue with an order, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
If you submit a chargeback or payment dispute, we may provide relevant information to the applicable payment provider, including:
Order records
Payment records
Tracking information
Delivery records
Customer communications
Refund records
We will only use such information as reasonably necessary to respond to the dispute.
44. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.
The remaining provisions will continue to remain effective.
45. NO WAIVER
If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we permanently waive the right to enforce that provision later.
46. ENTIRE AGREEMENT
These Terms, together with our applicable:
Privacy Policy
Shipping Policy
Return & Refund Policy
Other policies displayed on the website
form the terms governing your use of the VLIPEM website and purchases from our store, except where additional terms are expressly agreed.
47. GOVERNING LAW
These Terms will be interpreted in accordance with applicable laws governing Suzhou Xinliuyue Trading Co., Ltd., subject to any mandatory consumer protection laws that apply to customers in their place of residence.
Nothing in this section removes any mandatory rights or protections that cannot legally be waived.
48. DISPUTE RESOLUTION
If you have a dispute relating to a product, order, payment, return, refund, or our services, please contact us first at:
We will make reasonable efforts to review and resolve legitimate customer concerns.
Nothing in these Terms prevents a customer from exercising mandatory legal remedies available under applicable law.
49. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in:
Our business
Products
Website functionality
Policies
Technology
Legal or regulatory requirements
When these Terms are updated, we may revise the "Last Updated" date at the top of this page.
Your continued use of the website after an updated version becomes effective constitutes acceptance to the extent permitted by applicable law.
50. CONTACT INFORMATION
For questions regarding these Terms, products, orders, shipping, tracking, returns, refunds, cancellations, or after-sales support, please contact us.
Brand Name:
VLIPEM
Legal Company Name:
Suzhou Xinliuyue Trading Co., Ltd.
Official operating company of VLIPEM
Business & Return Address:
Room 239, Building No. 101, Building 37,
No. 998 Pangnan Road,
Jiangling Subdistrict, Wujiang District,
Suzhou, Jiangsu Province, China
Registered business and return address of Suzhou Xinliuyue Trading Co., Ltd.
Customer Support Email:
service@vlipem.com
For product questions, orders, shipping, tracking, returns, refunds, cancellations, and after-sales support
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM (Hong Kong Time)
We aim to respond to customer inquiries within 24–48 business hours.